Section 6: FAQ

Questions

Answers

1. Why did the card misuse happen?

Free VPN exposed Ads credentials.

2. Why can’t we auto-link Visa anymore?

Manual entry prevents recurring unauthorized use.

3. Can we use personal Facebook accounts for Ads?

No, only the official “Concordia” account.

4. Who monitors card use now?

CEO & 6 Acc Officer via dual alerts.

5. Can we run ads now?

Only after IA & 6 Acc approve secure payment setup.

6. Are external agencies allowed?

Yes, but under signed NDA + limited access.

7. What is the safest VPN rule?

Use only Concordia IT-managed paid VPN.

8. How do we report suspicious login?

Notify IT + 6 Acc + BD Head immediately.

9. Will more training be given?

Yes, quarterly Cyber Safe Marketing refreshers.

10. What’s the golden rule?

“Think Before You Click — Verify Before You Pay.”