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Fujifilm BI -FSMA (Full Service Maintenance Agreement )
eLearning Module: Optimizing Your Fleet: A Guide to Fuji Xerox Rental & FSMA
Module Objective: This module will explain the key benefits, structures, and considerations of Fuji Xerox's Copier Rental and Full-Service Maintenance Agreement (FSMA) options. You will learn how these solutions provide financial flexibility, predictable budgeting, and guaranteed uptime for your business.
1. Reading Material (Page 1 of 4)
Page 1: Beyond the Purchase: Understanding Acquisition Models
Purchasing a copier outright is just one option. For many businesses, alternative acquisition models like renting and leasing, bundled with a Full-Service Maintenance Agreement (FSMA), offer superior financial and operational advantages.
This guide explores the strategic value of Fuji Xerox Copier Rental and the FSMA, explaining how they work together to provide a predictable, hassle-free printing environment.
What is a Fuji Xerox Copier Rental?
A rental agreement is a flexible, often short- to medium-term contract (e.g., 12-48 months) that allows you to use a Fuji Xerox device for a fixed monthly fee. This fee typically covers the use of the hardware itself but may not include all consumables and services.
Key Concept: You are paying for the usage and access to the technology, not the full ownership of the asset. This is often treated as an operational expense (OpEx).
What is a Full-Service Maintenance Agreement (FSMA)?
An FSMA is a comprehensive service contract that covers the repair and maintenance of your copier. A Fuji Xerox FSMA goes further than a basic warranty, providing proactive support to ensure maximum uptime and performance.
Key Concept: An FSMA is a form of "print insurance." It transfers the risk and cost of repairs, maintenance, and often consumables like toner, from your business to Fuji Xerox.
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1. Reading Material (Page 2 of 4)
Page 2: The Powerful Combination: Rental + FSMA
While you can rent a device without a full service plan, the most common and beneficial approach is to bundle a Fuji Xerox Rental with an inclusive FSMA. This creates a single, predictable monthly payment that covers almost everything.
What’s Typically Included in a Bundled Fuji Xerox FSMA?
All Repairs and Maintenance: Coverage for all mechanical and electrical failures, not just those covered by a standard warranty.
Proactive Maintenance: Scheduled visits by a certified Fuji Xerox technician to clean, inspect, and calibrate your device to prevent problems before they occur.
Toner/Consumables Replacement: All toner cartridges, imaging units, and other wear-and-tear parts are included and replaced as needed, at no extra cost.
Travel and Labor: All costs for service calls are covered.
Replacement Equipment (Loaners): Priority access to a loaner device if your machine requires extensive depot repair.
The Core Benefit: Predictability.
Your monthly payment is fixed. There are no unexpected bills for a major repair, a set of toners, or an emergency service call. This allows for accurate annual budgeting and financial forecasting.
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1. Reading Material (Page 3 of 4)
Page 3: Financial and Operational Advantages
Choosing a Rental + FSMA model offers significant benefits over outright purchase:
Financial Flexibility (OpEx vs. CapEx)
Preserves Capital: Requires little to no upfront investment, freeing up capital for other core business initiatives like marketing, R&D, or expansion.
Operational Expense (OpEx): The monthly fee is typically treated as a deductible operating expense, which can be beneficial for tax purposes.
Avoids Obsolescence: Technology evolves rapidly. Rental agreements allow you to easily upgrade to newer, faster, more efficient models at the end of your contract term, ensuring you always have modern technology.
Operational Peace of Mind
Guaranteed Uptime: The primary goal of the FSMA is to keep your device running. Service Level Agreements (SLAs) often guarantee a technician response within a specific time frame.
Simplified Vendor Management: You have one point of contact for everything: machine, service, supplies, and billing.
Expert Support: Your equipment is serviced by factory-trained Fuji Xerox technicians using genuine parts, ensuring optimal performance and print quality.
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1. Reading Material (Page 4 of 4)
Page 4: Key Considerations and Getting Started
Before entering an agreement, understand these key points:
Understanding Your Meter (Click Charge):
Many agreements include a monthly copy/print volume allowance (e.g., 5,000 pages). If you exceed this allowance, you pay a small per-page "overage" or "click" charge. If you are under, you still pay the base fee.
Action: Accurately assess your current print volume to choose the right plan and avoid surprises.
Contract Terms and End-of-Lease Options:
Term Length: Typically 36, 48, or 60 months. A longer term usually means a lower monthly payment.
End-of-Term: Understand your options: upgrade to a new model, continue renting the existing one on a month-to-month basis, or return the device.
Questions to Ask Your Fuji Xerox Representative:
What is the exact response time guaranteed in the SLA?
Are all consumables (toner, drum, stapler, etc.) 100% included?
What is the process for requesting toner? Is it automated?
What are the costs for pages beyond my included monthly volume?
What are my options at the end of the agreement term?
Final Takeaway: A Fuji Xerox Rental with a Full-Service Maintenance Agreement is not just a way to get a copier; it's a strategic partnership for managing your document output infrastructure. It provides financial control, reduces administrative burden, and guarantees the reliability you need to keep your business running smoothly.
2. YouTube Link
https://www.youtube.com/watch?v=_alqwnZ__6Q
3. FAQ x 10
1. What is the main difference between Renting and Buying a copier?
Renting involves a fixed monthly fee for using the equipment over a contract term and is an operational expense (OpEx). Buying involves a large upfront capital outlay to own the asset, which is a capital expense (CapEx).
2. What does a Full-Service Maintenance Agreement (FSMA) cover?
A comprehensive FSMA typically covers all repairs, preventative maintenance, all toner/consumables, travel, labor, and often includes a loaner device if yours needs prolonged repair.
3. Are there any hidden costs with a Rental + FSMA plan?
The goal is no surprises. The main potential extra cost is an "overage charge" if you exceed your monthly included copy/print volume. Ensure you understand the per-page cost for overages.
4. What happens if the copier breaks down?
You call your dedicated Fuji Xerox support line. Based on the Service Level Agreement (SLA), a technician will be dispatched to resolve the issue on-site within a guaranteed time window, often within a few business hours.
5. How do I get more toner?
Under a full-service plan, toner is automatically monitored (often via connected software) and shipped to you before you run out. You can also typically request it through a portal or a phone call at no charge.
6. Can I cancel my rental agreement early?
Rental agreements are fixed-term contracts. Early cancellation usually incurs a significant fee, often amounting to the remaining payments on the contract. It's designed to be a long-term commitment.
7. What happens at the end of the rental agreement term?
You typically have three options: 1) Upgrade to the latest Fuji Xerox model, 2) Extend the rental on a month-to-month basis, or 3) Return the equipment (ensuring it is in good condition per the fair wear-and-tear policy).
8. Is it cheaper to rent or buy in the long run?
It depends on your financial strategy. Buying may have a lower total cost of ownership over 5+ years but requires large upfront capital. Renting has a higher long-term cost but preserves capital and includes service, making total cost predictable.
9. Who owns the equipment during a rental agreement?
The leasing company (often a partner of Fuji Xerox) or Fuji Xerox itself retains ownership of the asset. You are the lessee or renter.
10. Does the FSMA cover damage caused by misuse or accidents?
No. FSMA covers mechanical failure and normal wear-and-tear. Damage from accidents, misuse, neglect, or using non-approved paper/staples is not covered and would be billed separately.