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Fujifilm BI -FSMA (Full Service Maintenance Agreement )

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MCQ- Fuji Xerox Rental & FSMA

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1. 1. The primary financial benefit of a rental agreement is that it is classified as a(n):
a) Capital Expenditure (CapEx) b) Operational Expenditure (OpEx) c) Liability d) Asset on the balance sheet
2. 2. A key component of an FSMA that helps prevent breakdowns is:
a) Automatic toner ordering b) Proactive maintenance visits c) End-of-term buyout options d) Free paper supplies
3. 3. If a company exceeds its monthly included copy volume, it will likely be charged a:
a) Large cancellation fee b) Per-page "overage" or "click" charge c) New security deposit d) Fee for a new service contract
4. 4. The main advantage of having an FSMA is:
a) Getting the cheapest possible printer b) Predictable budgeting and eliminated repair costs c) Owning the equipment faster d) Avoiding all monthly payments
5. 5. At the end of a standard rental term, a customer can typically do all EXCEPT:
a) Throw the machine away b) Upgrade to a new model c) Return the machine d) Continue renting month-to-month
6. 6. The entity that retains legal ownership of the copier during a rental agreement is the:
a) Customer (Lessee) b) Leasing company or Fuji Xerox (Lessor) c) Government d) Service technician
7. 7. A Rental + FSMA model is most beneficial for a company that wants to:
a) Have a large asset on its books b) Manage its print environment with no variable costs c) Spend all its available capital immediately d) Learn how to repair copiers themselves
8. 8. What is typically NOT included in a standard Fuji Xerox FSMA?
a) Replacement toner cartridges b) Repair of a paper jam caused by a user error c) Travel and labor for a service call d) Replacement of a worn-out drum unit
9. 9. The guaranteed time in which a technician will respond to a service call is outlined in the:
a) Purchase order b) Service Level Agreement (SLA) c) Toner delivery invoice d) Employee handbook
10. 10. The process of automatically sending toner before it runs out is known as:
a) Predictive replenishment b) Overcharging c) CapEx management d) Forced obsolescence
11. 11. From a financial perspective, a primary reason a CFO might prefer a rental model is that it:
a) Increases the company's debt-to-equity ratio b) Requires a significant initial cash outlay c) Helps preserve cash flow and working capital d) Is always cheaper than buying over a 10-year period
12. 12. The "F" in FSMA stands for:
a) Free b) Full c) Flexible d) Fiscal
13. 13. If a user spills coffee into a rented copier covered by an FSMA, the repair will likely be:
a) Covered entirely by the FSMA b) Not covered and billed to the customer c) Covered after a small deductible is paid d) Covered only if the user has separate insurance
14. 14. The monthly rental payment is primarily based on the device's:
a) Weight and color b) Original purchase price and contract length c) Current market value d) Age in years
15. 15. A business should choose a rental plan with a higher monthly page allowance if:
a) They want a lower monthly payment b) Their print volume is consistently high c) They rarely print in color d) They want to own the device sooner
16. 16. The term "Fair Wear and Tear" at the end of a lease refers to:
a) Damage from accidental spills b) Expected deterioration from normal use c) Intentional misuse of the equipment d) The cost of mandatory maintenance
17. 17. A key operational benefit of the bundled solution is:
a) Needing to manage multiple vendors for service and supplies b) Having a single point of accountability for the entire print environment c) Receiving a discount on buying paper in bulk d) Training employees on advanced printer repair
18. 18. What is a major risk that the FSMA transfers FROM the customer TO Fuji Xerox?
a) The risk of paper jams b) The risk of printing confidential documents c) The financial risk of a major mechanical breakdown d) The risk of employee turnover
19. 19. When assessing which plan is right, a company must first:
a) Guess their future print volume b) Accurately audit their current print volume and needs c) Ask the technician for a discount d) Buy the most expensive machine available
20. 20. The ability to easily upgrade to new technology at the end of a term helps a business avoid:
a) Making any monthly payments b) Technological obsolescence c) Having to call for service d) Using any toner