Job Description – IVD Sales and Application Specialist

Reports To: Sales Manager

Role Summary

The IVD Sales and Application Specialist is responsible for promoting and selling IVD products (analyzers, reagents, consumables), providing product application support to customers, and ensuring end-to-end customer satisfaction. This role combines sales achievement with technical expertise, including product demonstrations, training, troubleshooting, and collaboration with service teams. The position also involves market development, customer relationship management, and execution of sales strategies to strengthen the company’s presence in the diagnostics market.

Key Responsibilities

1. Sales & Business Development

            •          Achieve assigned sales targets for IVD products.

            •          Identify and develop new business opportunities in hospitals, laboratories, and diagnostic centers.

            •          Conduct product presentations, demonstrations, and customer negotiations.

            •          Support in tender management, pricing strategy, and contract follow-ups.

2. Application & Customer Support

            •          Provide pre- and post-sales application support for IVD systems (hematology, chemistry, immunoassay, molecular, histopathology).

            •          Deliver customer training, product demonstrations, and workflow optimization.

            •          Troubleshoot application-related issues and coordinate with service engineers for solutions.

            •          Ensure high-level customer satisfaction and act as a technical resource for clients.

3. Customer Management

            •          Build and maintain strong relationships with key accounts and decision-makers.

            •          Address customer inquiries, complaints, and requests in a timely manner.

            •          Work closely with internal teams to provide integrated customer solutions.

4. Market Intelligence & Reporting

            •          Monitor competitor activities, market trends, and customer needs.

            •          Prepare monthly sales and application reports, forecasts, and pipeline updates.

            •          Provide feedback to management for product and strategy improvements.

Qualifications & Requirements

Education:

            •          B.Med Tech (or) other medical/biological science-related field.

Experience:

            •          Minimum 3–5 years of experience in IVD, laboratory diagnostics, or medical devices.

            •          Prior experience in product application or customer support is highly preferred.

Skills & Competencies:

            •          Strong knowledge of IVD systems and laboratory workflows.

            •          Excellent communication, presentation, and training skills.

            •          Proven ability to build strong customer relationships and achieve sales targets.

            •          Good analytical and problem-solving abilities.

            •          Proficiency in MS Office (Excel, PowerPoint, Word) and CRM tools.

            •          Good command of English (spoken & written).

Other Requirements:

            •          Willingness to travel frequently within Myanmar.

Location - Hlaing/ Bahan, Yangon

🎯 Key Responsibilities

• Install, configure, and maintain machinery and equipment at client sites
• Diagnose and troubleshoot technical issues efficiently
• Perform routine inspections and preventive maintenance
• Provide on-site and remote technical support to customers
• Document service activities, including repairs and maintenance logs
• Collaborate with design and production teams to improve product reliability
• Train clients and internal staff on equipment usage and safety
• Ensure compliance with safety standards and company protocols

🧠 Required Skills & Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related field)
• Proven experience in equipment servicing or technical support
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to travel and work flexible hours

• Announce the daily exchange rate
• Download the daily bank statement 3 times and prepare memos for the Controlling team to enter transactions
• Check and verify customer payments with Concordia Sales Sections, Online Sales, Branches, MDC and CIL
• Follow up advance payment transactions by creating memos and matching them to correct invoice
• Check Credit Invoices from the Delivery Dept in SAP for payment status (received/no received, Tender, FSMA)
• Phone Calling for Credit Invoices and COD Invoices (All Sales Dept_10A, 2Med, 3Eng 41ser, 42ser, 43ser)
• Adding a Phone Call (Cash Collect) Pipeline in Odoo CRM
• Update the status of original invoices (Received: Yes/No) in SAP
• File original invoices by month and make copies for daily use
• Do cash collection runs to the showroom or other outside locations when needed
• Prepare Docuwork and request approval signature for Inter Company Loan from Customer Incomes
• Ensure all financial transactions and processes comply with internal controls and company policies.
• Perform other ad-hoc duties and responsibilities as assigned by Management.

လုပ်ငန်းတာဝန်များ

·         ကုမ္ပဏီ၏ ဖောက်သည်များထံမှ အကြွေးငွေများကို နည်းလမ်းမျိုးစုံဖြင့် ထိရောက်စွာ ကောက်ခံခြင်း။ (ဖုန်း၊ လူကိုယ်တိုင်၊ အီးမေးလ် စသည်)

·         ဖောက်သည်များ၏ ငွေပေးချေမှုအခြေအနေကို စောင့်ကြည့်ပြီး မှတ်တမ်းများ စနစ်တကျထားရှိခြင်း။

·         အကြွေးဆိုင်ရာ စာရွက်စာတမ်းများ (Invoice, Agreement) နှင့် ငွေပေးချေမှုများကို တိုက်ဆိုင်စစ်ဆေးခြင်း။

·         ငွေကောက်ခံမှုဆိုင်ရာ အစီရင်ခံစာများ (Collection Report) ကို ပုံမှန်ပြုစုပြီး တင်ပြခြင်း။

·         ငွေကောက်ခံမှုဆိုင်ရာ မှတ်တမ်းများကို အတိအကျနှင့် စနစ်တကျ ထိန်းသိမ်းခြင်း။

လိုအပ်သော ကျွမ်းကျင်မှုနှင့် အရည်အချင်းများ

·         ဆက်ဆံရေး၌ ကောင်းမွန်ပြီး စည်းရုံးနိုင်စွမ်းရှိသူ (ဖောက်သည်များနှင့် ညှိနှိုင်းနိုင်ရန်)။ '

·         စိတ်ရှည်သည်းခံနိုင်ပြီး ဖိအားကို ကောင်းစွာခံနိုင်ရည်ရှိသူ။

·         ငွေကြေး နှင့် စာရင်းအင်းဆိုင်ရာ အခြေခံဗဟုသုတရှိသူ။

·         ကွန်ပျူတာ (Excel, Accounting Software) အခြေခံအသုံးပြုနိုင်သူ။

·         ယခင်အကြွေးကောက်ခံမှုအတွေ့အကြုံရှိပါက ပိုမိုကောင်းမွန်ပါသည်။

Location - MICT Park, Hlaing

Working Days - Mon to Fri, 8:30 - 5:30

Salary + other benefits

Job Descriptions

1.       Provide support to customers and field personnel as the primary contact for onsite instrument and assay integration and training; and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone; and document information into the complaint handling system.

2.       Participate in training plans and programs. Manage the training for accounts within area of responsibility. Facilitate education on product advantages. Distribute information & knowledge in clinical Diagnostics to health care professionals. Provide ongoing technical training and support to customers directly in the clinical environment.

3.       Communicate with clients and evaluate their needs and specifications.

4.       Visit customers on a regular and planned basis to promote the product to support sales target.

5.       Maintain detailed records of all contacts and meetings and creating reports when needed.

6.       Establish and maintain effective working relationships with all company support departments.

7.       Regularly attending sales meetings & training sessions.

8.       Major tasks that contribute by application specialist are:

​1-      Application Support (including online sales)

​2-      KOL Support for both normal and tender sales

​3-      New Project Management (eg- new Hospital)

​4-      Tender Support

​5-      Training

​6-      Collecting Market Information (Trend, Competitor brand analysis)

​7-      Lead the Promotion/demo activities

• Support medical and technical features with sale related activities such as demonstrations, workshops, conference, KOL visits together with other sales team members.
• Need to analyze customer insights, customer trends, market analysis, and best practices to build successful strategies.
• Work very closely with other teams such as sales, operation etc and see for sale and some digital achievement
• Conduct training internally and improve product knowledge.
• Need to prepare quotations, invoices, pre-promotion preparedness (like catalog, snacks and etc).
• Learn product nature and adjust with customers need to match.
• Make rapport and establish relationships with medical practitioners.
• Create frequent reviews and reports with sales and financial data.
• Regularly attending sales meetings and training sessions.
• Can work under pressure and have the sense for customer relationship.
• Performing related duties of the senior in cases of absence or emergency.

Job Requirements

• Any Degree holders in medical background (Paramedical, Nurses) or relevant sale experiences who are interested in medical devices and equipment.
• At least (2) years’ experience in related field.
• Proven experience in sales management and Technical/ Clinical knowledge of medical equipment is a must.
• Also need to have an attitude of problem solving and find solution,
• Must be able to communicate well with seniors and inter-department effectively.
• The ability to work in a fast-paced environment.
• Proficient in all Microsoft Office Applications.
• Exceptional customer service skills.
• Able to travel if needed.

• Lead and manage the managers of warehouse operations, warehouse office, and deliver teams.
• Develop and implement strategic plans to enhance warehouse efficiency, software integrationand delivery performance.
• Foster a colaborative and high-performance work environment.
• Conduct regular meetings with managers to review performance, set goals, and resolve operational challenges.
• Oversee the warehouse operations, ensuring timely receipt, storage, and dispatch of goods.
• Ensure compliance with safety regulations and best practices.
• Monitor inventorycontrol processes to maintain accurate stock levels and minimize discrepancies.
• Oversee the implementation and management of warehouse management systems (WMS) and related software.
• Ensure data accuracy and integrity within the inventory management system
• Collaborate with IT and operation teams to troubleshoot software issues and implement updates
• Monitor delivery performance and address any issues or delays
• Analyze data from warehouse operations, software, and delivery to identify trends and areas for improvement
• Prepare and present detailed reports on departmental performance to the Chief Executive Officer (CEO)
• Implement corrective actions based on performance analysis and ensure continuous training and development of managers and their teams.
• Promote the adoption of best practices and emerging technologies in warehouse management and delivery logistics

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum 5 years of progressive experience in logistics, warehouse operations, and delivery management.
• Experience with strategic planning, budgeting, and performance analysis in logistics environments.
• Strong knowledge of warehouse operations, delivery logistics, and inventory control. Proficiency in Warehouse Management Systems (WMS), (SAP, Odoo), and Power BI
• Excellent leadership and team-building skills, with the ability to mentor and develop managers
• Strong analytical mindset with the ability to interpret operational data and drive continuous improvement.
• Effective communication skills in English and Myanmar, both written and verbal.
• Ability to manage multiple tasks under pressure and meet tight deadlines.
• Adaptable to changing business needs and capable of leading process. improvements