Module 3: FSMA vs. T&M – Choosing the Right Service Model
🧾 Module 3: FSMA vs. T&M – Choosing the Right Service Model
FSMA (Full Service Maintenance Agreement):
All-inclusive model: parts, toner, servicing, breakdowns
Per-click billing model (mono/color rate)
Ideal for stable monthly usage
T&M (Time & Material):
Pay-per-incident or per-part
No monthly commitment
Ideal for low-usage or budget-sensitive users
How FSMA helps in reducing downtime and managing OPEX
Thanks! Here's the updated and enhanced content for your eLearning course "Buy or Rent? FSMA or T&M?", incorporating your practical insights on the risks of T&M and the operational convenience of FSMA.
🔄 Module 3 (Updated): FSMA vs. T&M – Choosing the Right Service Model
📌 Summary
Understanding the difference between FSMA (Full Service Maintenance Agreement) and T&M (Time & Material) is critical when planning the long-term reliability and cost-efficiency of your machines.
🆚 Comparison Table (Enhanced)
| Feature | FSMA (Full Service) | T&M (Time & Material) |
|---|---|---|
| Approval Requirement | No need for approval each time | Requires 2 quotes and management approval for each case |
| Response Time | Immediate – just a phone call | Can take 4–7 days due to approval delays |
| Billing Method | Monthly bill based on agreed per-page rate | Pay per call/visit and per part |
| Quality Assurance | Always brand-new print quality guaranteed | Risk of poor-quality print, toner spills, and wear |
| Parts & Toner | Always original, genuine toner & drums | May use cheaper 3rd-party parts to cut cost |
| Warranty Coverage | Fully covered – no risk of voiding warranty | 3rd-party toner use may void warranty |
| Inventory Management | No need to stock toners/drums | Must manage internal inventory |
| Maintenance Personnel | Factory-trained FSEs with preventive checks | Often random technicians with no PM checks |
📉 Real-World Observations
🚨 Common T&M Pitfalls
Customers trying to save cost end up buying low-quality 3rd party toners.
Toner dust buildup found stuck on moving parts and even PCBs, risking machine damage or fire.
Delays due to approvals (especially in NGOs and large companies) cause days of downtime.
✅ FSMA Best Practices
Our factory-trained FSEs perform preventive maintenance (PM) during every visit.
We monitor billing meters, so service visits are scheduled before issues happen.
No need to call for management approval – just call our hotline and service starts.
❓ Updated FAQ (Bilingual)
Why is FSMA faster than T&M? | FSMA သည် T&M ထက် အချိန်ကုန်သက်သာသည့်အကြောင်း။
→ No approval needed, just a phone call | ခန့်မှန်းထားသည့်ကုန်ကျစရိတ်ဖြင့် ဖုန်းခေါ်ပြီး ဆောင်ရွက်နိုင်သည်။Can using 3rd-party toner damage the machine? | တတိယပါတီတိုနာအသုံးပြုခြင်းက စက်ကိုပျက်စီးစေနိုင်ပါသလား။
→ Yes, toner dust can affect PCBs and rollers | ဟုတ်ပါတယ်၊ toner ဖုန်များက စက်ပစ္စည်းများကို ပျက်စီးစေနိုင်သည်။Does FSMA include preventive maintenance? | FSMA တွင် PM ပါဝင်ပါသလား။
→ Yes, our FSEs check and clean during every visit | ဟုတ်ပါတယ်၊ လာရောက်တဲ့အချိန်တိုင်းမှာ စစ်ဆေး၊ သန့်ရှင်းမှု ပြုလုပ်ပါသည်။Why do T&M jobs take longer to approve? | T&M ကို အတည်ပြုဖို့ ဘာကြောင့် ကြာတာလဲ။
→ Because they need 2 quotations and management sign-off | စျေးနှုန်းနှစ်ခုလိုအပ်ပြီး အုပ်ချုပ်သူမှ အတည်ပြုဖို့လိုသည်။What’s the main benefit of FSMA? | FSMA ၏ အဓိကအကျိုးကျေးဇူးကဘာလဲ။
→ Predictable cost and full support | ကုန်ကျစရိတ် ခန့်မှန်းနိုင်ပြီး စုံလင်သော ဝန်ဆောင်မှုရရှိသည်။When is renting better than buying? | ဘယ်အချိန်မှာ ငှားတာက ဝယ်တာထက်ပိုကောင်းလဲ။
→ For short-term use or low capital | အချိန်တို အသုံးပြုမှုနှင့် ငွေကြေးနည်းသောလူများအတွက်။Is FSMA mandatory for rentals? | FSMA ကို ငှားသုံးမှုတွင် မဖြစ်မနေလိုအပ်သလား။
→ No, but strongly recommended | မဖြစ်မနေမလိုအပ်သော်လည်း အကြံပြုသည်။How is T&M billed? | T&M ကို ဘယ်လိုတွက်ကြေးလဲ။
→ Per service visit and part replaced | ဝန်ဆောင်မှုတစ်ကြိမ်နှင့် အစိတ်အပိုင်းတစ်ခုစီအားဖြင့်။Does buying give long-term savings? | ဝယ်တာက ရေရှည်ကုန်ကျစရိတ်လျော့လား။
→ Yes, if used continuously for years | ဟုတ်ပါတယ်၊ နှစ်များစွာ အသုံးပြုပါက။
Would you like me to now update this into a PowerPoint Training Deck + Poster + Excel Cost Comparison (FSMA vs T&M)?
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