Location - MICT Park, Hlaing

Working Days - Mon to Fri, 8:30 - 5:30

Salary + other benefits

Job Descriptions

1.       Provide support to customers and field personnel as the primary contact for onsite instrument and assay integration and training; and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone; and document information into the complaint handling system.

2.       Participate in training plans and programs. Manage the training for accounts within area of responsibility. Facilitate education on product advantages. Distribute information & knowledge in clinical Diagnostics to health care professionals. Provide ongoing technical training and support to customers directly in the clinical environment.

3.       Communicate with clients and evaluate their needs and specifications.

4.       Visit customers on a regular and planned basis to promote the product to support sales target.

5.       Maintain detailed records of all contacts and meetings and creating reports when needed.

6.       Establish and maintain effective working relationships with all company support departments.

7.       Regularly attending sales meetings & training sessions.

8.       Major tasks that contribute by application specialist are:

​1-      Application Support (including online sales)

​2-      KOL Support for both normal and tender sales

​3-      New Project Management (eg- new Hospital)

​4-      Tender Support

​5-      Training

​6-      Collecting Market Information (Trend, Competitor brand analysis)

​7-      Lead the Promotion/demo activities